Terms of Service
Last updated: April 2026
The MetroStay is a premier hospitality provider. This document contains the complete guest policies, house rules, and terms of stay applicable across all The MetroStay properties. All guests are required to read and comply with these policies. By booking or staying at any The MetroStay property, guests agree to all the terms contained herein.
1.1 Check-in & Check-out
The standard check-in time at all The MetroStay properties is 1:00 PM onwards, and the standard check-out time is before 11:00 AM. Early check-in and late check-out are subject to availability and may incur additional charges as determined by management.
1.2 Early Check-in
Early check-in is subject to room availability and readiness at the time of the guest's arrival. Applicable charges will apply. Confirmation of early check-in is provided only on the day of arrival at the front desk. Early check-in is available from 7:00 AM onwards. For guests arriving before 7:00 AM, it is mandatory to book the previous night's accommodation as well, since the property does not facilitate access before 7:00 AM.
1.3 Late Check-out
Late check-out is subject to availability on the day of departure. Additional charges will apply for any extension beyond the standard 11:00 AM check-out time. Guests who wish to avail late check-out must make the request at the reception desk on the day of departure; advance requests cannot be confirmed.
1.4 Hourly Stays
The MetroStay offers flexible hourly stays with 24-hour, 7-day check-in availability. This option is suitable for transit passengers and guests requiring short-duration accommodation. Guests are advised to contact the reception directly for the latest hourly rates, as these may vary by property and time of booking. All standard property policies apply equally to hourly stay guests.
1.5 Luggage Storage
A cloakroom or luggage storage facility is available at The MetroStay properties at an additional charge. This service is available both during a guest's stay and after check-out, offering flexibility to guests who wish to explore without carrying their luggage. Applicable charges will be communicated by the front desk. The MetroStay is not responsible for any loss or damage to items stored in the cloakroom.
1.6 Identification — Indian Nationals
A valid government-issued photo ID is mandatory for all Indian national guests at the time of check-in. Accepted documents are: Aadhaar Card, Passport, Driving Licence, and Voter ID Card. PAN Cards and all non-government issued IDs are not accepted. Local Delhi NCR identification is not accepted — guests must provide a government-issued ID reflecting an address outside the Delhi NCR region. Guests who are unable to produce the required identification will be refused check-in.
1.7 Identification — Foreign Nationals
Requisite Licenses are awaited, so we are unable to host Foreign Guests at this Time.
1.8 Age Policy
Guests must be 18 years of age or above to book or stay at any The MetroStay property. This age requirement applies without exception across all properties, whether the guest is booking a private room or a dormitory bed. The property follows a shared dormitory model, and guests below 18 years of age will not be permitted to check in under any circumstances, even if accompanied by an adult. Age will be verified through the identification document presented at check-in.
1.9 Payment Policy
A booking is confirmed only after full payment has been received. Accepted payment modes at The MetroStay properties are UPI, debit card, credit card, and cash where applicable. Management reserves the right to cancel bookings in the event of non-payment or delayed payment. Guests who are unable to make full payment at the time of check-in will be denied access to accommodation.
1.10 Guest Conduct
All guests are required to maintain respectful and courteous behaviour toward fellow guests, property staff, and the surrounding community at all times. Any form of misconduct, illegal activity, abuse, harassment, intimidation, vandalism, or disturbance that affects the safety or comfort of other guests or staff is strictly prohibited. Management reserves the right to deny admission to or remove any guest from the property without refund in the event of a violation of this policy.
1.11 Safety & Security
CCTV surveillance is active in all common areas and entry and exit points of all The MetroStay properties. Guests are solely responsible for the safety and security of their personal belongings throughout their stay. Management is not liable for any loss, theft, or damage to personal items, whether occurring inside rooms, dormitories, common areas, or any other part of the property. Guests are strongly advised to make use of the digital lockers provided in dormitory areas to secure their valuables at all times.
1.12 Prohibited Activities
Illegal substances and activities are strictly prohibited at all The MetroStay properties. Possession, consumption, distribution, or facilitation of illegal drugs or narcotic substances will result in immediate removal from the property and reporting to law enforcement. The possession or consumption of alcoholic beverages is strictly forbidden at all The MetroStay properties. Smoking is permitted only in designated areas where applicable; smoking inside rooms, dormitories, bathrooms, or any enclosed area of the property is strictly prohibited and will result in immediate eviction and a fine. Ordering outside food is allowed, however eating inside dormitories or rooms is not permitted under any circumstances. This policy is in place to maintain hygiene and cleanliness in shared spaces. Carrying or possessing firearms, ammunition, bladed weapons, or any dangerous devices on the property is illegal and strictly prohibited.
1.13 Damage Policy
Any damage caused to property, furniture, fixtures, equipment, bedding, or any other element of a The MetroStay property during a guest's stay — whether due to negligence, misuse, or intentional act — is chargeable to that guest. The cost of repair or replacement shall be assessed by management and shall be recoverable from the concerned guest. Such charges may be collected immediately or adjusted against any security deposit held. In cases of significant or wilful damage, management reserves the right to terminate the guest's stay immediately without refund.
Contact & Feedback
For any queries, concerns, or assistance regarding these terms, guests are welcome to speak with the front desk team at any time or email us at support@themetrostay.com.